Terms and Conditions

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**Dog Safety**

 

1. **Sessions with Owner Present**  

   During any training sessions where you, the owner, are present, you accept full responsibility for the safety and well-being of your dog. Furthermore, you are accountable for any damages or injuries caused by your dog. You agree to supervise your dog diligently to ensure it behaves in a safe and considerate manner towards other attendees, animals, and property.

 

2. **Sessions without Owner Present**  

   For sessions where you are not present, Alpha B Dog Training assumes responsibility for your dog's safety and well-being, but only in cases where negligence can be demonstrated on our part. It is your duty to inform us of any special requirements, injuries, or health conditions affecting your dog, which may influence the training session, handling, transport, or management. This includes, but is not limited to, dietary requirements or behavioural tendencies. Failure to provide such information may limit our ability to appropriately care for your dog, absolving us of related liabilities.

 

3. **Health and Medical Conditions**  

   You must ensure that your dog is up-to-date with vaccinations and in good health before participating in any sessions. We reserve the right to refuse participation if your dog appears unwell or unfit for training.

 

4. **Liability Limitation**  

   Alpha B Dog Training is not accountable for any injuries or health issues unrelated to our negligence that your dog may incur during the training sessions. We advise you to have appropriate pet insurance to cover unforeseen incidents.

 

5. **Force Majeure**  

   We shall not be liable for any failure or delay in fulfilling our obligations due to events beyond our reasonable control, including adverse weather conditions, natural disasters, or other acts of nature.

 

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**Photography and Footage**

 

**Rights Reserved by Alpha B Dog Training:**

 

1. Alpha B Dog Training retains the right to take video footage and photographs during any of the sessions we conduct. 

2. These photographs and footage may be used throughout our social media platforms, marketing materials, and our website, strictly in relation to business purposes.

3. We hold the rights to these images and videos indefinitely.

 

**Customer Permissions and Guidelines:**

 

1. Customers must obtain prior permission before capturing video footage or photographs in which a member of staff or another customer can be identified.

2. For privacy reasons, you are not permitted to capture any footage that includes audio conversations had without explicit permission.

 

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**Equipment Maintenance**

 

**Customer Responsibilities:**

 

1. You, the customer, are responsible for ensuring that any equipment either owned by you or loaned to you by Alpha B Dog Training is safe and suitable for your dog.

 

2. When loaning equipment from us, which may include, but is not limited to, toys and leads, you are responsible for maintaining their condition and integrity.

 

3. You may incur charges if any damage occurs to the loaned equipment while in your possession.

 

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**Medical Suitability**

 

**Customer Responsibilities:**

 

1. It is your responsibility, as the customer, to ensure that both you and your dog are fit and suitable to participate in any service provided by Alpha B Dog Training.

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2. If you are uncertain about the suitability of a service for your dog, it is imperative that you make an enquiry prior to booking. 

 

3. Please be informed that if an adequate risk assessment has not been performed by you, responses or fitness confirmations may not be provided.

 

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** Cancellations**

 

**Customer Responsibilities:**

 

1. All monies paid at the time of booking are non-refundable. In the event of a cancellation by you, the customer, no refund option will be offered.

 

2. For services where only a deposit is taken, or where no money is taken upfront, cancelling within a 24-hour period prior to the service will incur a fee of 50% of the service cost, payable immediately. Failure to make this payment will result in the refusal of any future sessions, and you will forfeit any deposits or payments made for upcoming sessions.

 

3. For services where only a deposit or no deposit at all has been taken, if you do not arrive at your appointment, or you cancel your appointment after the scheduled start time, the full payment will be payable immediately. Failure to make this payment will result in the cancellation of future sessions, and you will forfeit any deposits or payments made for future sessions.

 

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**Rescheduling**

 

**Customer Responsibilities:**

 

1. Should you, the customer, need to reschedule a session, please contact your designated member of staff at the earliest possible convenience.

 

2. For rescheduling requests made outside of a 24-hour period prior to the session, approval is at the discretion of the appointed staff member.

 

3. For rescheduling within a 24-hour period, 50% of the service fee (regardless of any deposit paid) is payable immediately. The deposit can then be transferred over to the rescheduled session. This includes situations where the deposit is the entirety of the service fee. 

-For example, if your session costs £30 and you have already paid £30 upfront, you must make an additional £15 payment before you are able to reschedule. 

-In another example, if your session costs £14 and you have not yet made any payment towards the session, you will be required to pay £7 in advance once the session is rescheduled. You will then still owe the £14 for the session.

-Approval for rescheduling is at the discretion of the appointed trainer. Please note that sessions are non-transferable and can only be rescheduled for the same session that was originally booked. Transferring to a different type of service or a different staff member is strictly prohibited.

 

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**Late Arrival**

 

**Customer Responsibilities:**

 

1. You, the customer, must endeavour to arrive on time for all sessions booked. 

 

2. Late arrival by you may result in a shorter session to accommodate other bookings.

 

3. Please contact us as soon as possible if you are running late for a session, including group sessions. We will then advise if it is suitable for you to arrive late and continue with any remaining time of the session.

 

4. Unless explicitly advised otherwise, do not arrive after your scheduled session time has ended. 

 

**Mobile Bookings:**

 

1. For mobile bookings, where we (Alpha B Dog Training) are attending your address or a location chosen by you, we request leniency of 30 minutes either side of the scheduled time. 

 

2. Please ensure you choose a location where you can suitably wait in case of delay. 

 

3. We will endeavour to inform you at the earliest possible time if there is any delay in the session. 

 

4. Should a session be delayed due to us arriving late, you will still receive the entirety of your scheduled time. 

 

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**Transparency**

 

As a valued customer and owner, you are responsible for maintaining openness and honesty regarding your dog's behavioural tendencies. This includes the full disclosure of any bite history or adverse behaviour patterns. Please provide comprehensive information about:

 

- **Behavioural History**: Any past incidents of aggression, fear-based reactions, or other notable behavioural traits.

 

- **Training Abilities**: Your dog's current ability to perform required behaviours, such as recall or obedience tasks, with accurate descriptions of proficiency levels.

 

- **Health and Behavioural Considerations**: Any health conditions, behavioural restrictions, limitations, or special considerations that may affect the training process or your dog's ability to participate effectively.

 

By providing correct and comprehensive information, you aid in tailoring training approaches that meet the specific needs and safety of your dog, other participants, and trainers. Failure to do so may result in the suspension or termination of training services.

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**Session Continuation in Various Weather Conditions**

 

- **Rain or Damp Weather**: Sessions will continue regardless of rain or damp weather. No refunds will be issued for sessions where the weather is less than ideal but not dangerous.

 

- **Amber Weather Warnings**: In the event of Met Office amber warnings, the decision to proceed with sessions will be at the discretion of the appointed member of staff. If deemed safe to continue, no refunds will be provided for cancellations.

 

- **Temperature Limitations**: Sessions will not proceed in temperatures exceeding 23°C unless they can be suitably adapted. 

 

- **Red Weather Warnings**: No sessions will proceed during red weather warnings unless they can be adapted to ensure safety and comfort.

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#### Cancellation and Refund Policies

 

- **Adverse Weather Adaptations**: Delays, shortened sessions, or adapted sessions due to adverse weather conditions are non-refundable.

 

- **Full Refund or Rescheduling**: If sessions are cancelled due to unsafe weather conditions, you will be offered a full refund or the option to reschedule at your convenience and preference.

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**Legal Obligations**

 

As the owner and customer, you hold the responsibility to ensure all legal obligations concerning your dog are met. This involves adhering to several key requirements:

 

- **Breed-Specific Legislation (BSL)**: Compliance with restrictions like BSL is mandatory, including providing and using muzzles or leads where necessary. It is crucial that these restrictions are observed, especially if the owner is not present. Proper equipment must be provided to enable Alpha B Dog Training to comply with these legal requirements.

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- **Microchipping and Identification**: Your dog must be microchipped, with the microchip details kept up-to-date. Additionally, your dog should wear a collar with an identity tag containing current information, meeting all legal standards.

 

- **Insurance Requirements**: Ensure that your dog has any necessary insurance to fulfil legal obligations. This includes any specific coverage required by law to safeguard against potential liabilities.

 

- **Property Access**: If allowing a member of our staff into a property, you must have the legal authority to grant such access.

 

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** Travel Fee**

 

For services where a member of staff attends your specified location, a travel fee is applicable. Please ensure you understand the following terms regarding travel fees:

 

- **Payment Method**: Travel fees must be paid in cash upon arrival. It is your responsibility, as the customer, to ensure the correct change is readily available for the staff member.

 

- **Non-payment Consequences**: Failure to provide the travel fee upon arrival may result in the cancellation of your session and forfeiture of any payments already made.

 

- **Bank Transfer Option**: At the discretion of your designated staff member, and withprior approval, the travel fee may be paid via bank transfer before the session begins.

 

- **Staff Agreements**: Any agreement made with one staff member regarding the travel fee, including reductions in price or alternate payment methods, is only valid with that specific staff member. If you are using a different staff member, please discuss any travel fee arrangements beforehand.

 

- **Fee Calculation**: The travel fee is calculated at £1.50 per mile, using the shortest route shown on Google Maps. The distance is measured from postcode WA66XH to the provided postcode of the meeting location and is rounded down to the nearest half mile. The first 5 miles are free of charge.

 

- **Fee Awareness**: You are responsible for ensuring you are aware of the travel fee cost for your sessions. If you are unsure, please confirm the amount prior to your session.

 

- **Applicable Services**: Travel fees apply to all relevant services, regardless of any gift voucher, bulk pass, or special offer. Travel fees are not included in these instances.

 

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**Service Selection Responsibility**

 

- **Customer Responsibility**: It is your responsibility, as the customer, to ensure that you are booking the correct service for yourself and your dog. This includes being fully aware of the suitability and specific requirements of the chosen session. This includes ensuring you have the relevant approval for services which state **by approval or *by invite.

 

- **Unsure? Contact Us**: If there is any uncertainty regarding the most appropriate or beneficial service for your needs, you should contact us, Alpha B Dog Training, prior to booking your session. Our team is available to provide guidance and recommendations to ensure the best fit for you and your dog.

 

- **Non-transferability and Refund Policy**: Once a session has been booked, it is non-transferable to other sessions. Additionally, refunds will not be provided if you decide the service is not best suited to your needs or those of your dog after booking. 

 

- **Confirmation**: Please make sure you are completely certain of your service choice before proceeding with your booking. This includes understanding the terms, conditions, and specific nature of the service you select. 

 

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** Payment Plans and Bulk Deals**

 

- **Awareness of Expiration**: It is your responsibility, as the customer, to be fully aware of the expiration date of your plan or pass before making a purchase. 

 

- **Non-Extendable Plans**: Plans and passes cannot be extended beyond the expiration date provided at the time of booking. Please ensure you utilise them within the specified timeframe.

 

- **Session Booking Responsibility**: You are solely responsible for booking your sessions after purchasing a pass. All sessions must be booked online using the usual system within the timeframe specified in your pass.

 

- **Refunds and Extensions**: No refunds will be issued for unused sessions, nor will extensions be authorised for any passes. 

 

- **Non-Transferable Use**: Passes are non-transferable and must be utilised solely by the account holder. 

 

- **Multiple Dogs from Same Household**: The account holder may use the pass for multiple dogs within the same household. However, for group sessions, such as group classes, exposure walks, neutral walks, and pack walks, only one dog per pass will be permitted. Additional dogs will incur full price charges.

 

- **Non-Refundable and Specific Use**: Passes and payment plans are fully non-refundable and cannot be used for services other than those stated at the time of purchase.

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** Group Sessions**

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#### Behaviour and Conduct

 

- **Inclusive Environment**: We expect all attendees to contribute to a non-judgemental atmosphere. Any conduct that causes unnecessary discomfort to others may result in you being asked to leave immediately, without a refund.

 

- **Respect for Privacy**: Please be respectful of fellow participants and ensure that any video footage doesn’t include audio from private conversations. Always ask for permission before posting any footage or photos that feature other handlers or dogs, to respect everyone’s privacy.

 

#### Interaction with Trainers

 

- **Time Management**: Respect the trainers’ time during sessions. If you need specific guidance, consider booking a phone consultation, video call, or private one-to-one session. Avoid monopolising the trainers’ time during group sessions.

 

#### Control and Safety

 

- **Dog Control**: Ensure that your dog is under control and maintain safe distances from other dogs and handlers as needed.

 

- **Activity Suitability**: If asked to engage in an activity that you feel is unsuitable for your dog due to safety, welfare, or personal reasons, please inform the trainer in a respectful manner.

 

#### Session Protocol

 

- **Punctuality**: Arrive on time to avoid disrupting the session. If you are going to be late, please inform us in advance and join the session discreetly, if appropriate.

 

- **Independent Training**: Feel free to conduct independent training exercises within the group setting, provided they don’t interfere with the activities of others.

 

- **Appropriate Timing for Questions**: Avoid interrupting trainers or staff when they are addressing the group. Wait for a suitable moment to ask your questions discreetly.

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-**Arrival**: For group classes please ensure you keep your dog inside your vehicle until a member of staff ushers you inside, if you do not have a vehicle keep your dog on lead and away from the gates. Please do not crowd the gates or pace the car park for safety and comfort.

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** Respect and Inclusion**

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- **Inclusive Environment**: We prioritise an environment that welcomes all individuals and dogs, regardless of their background or characteristics. We uphold values of fairness and equal treatment for everyone involved.

 

#### Conduct Towards Others

 

- **Prohibition of Abuse**: Any form of abuse directed towards staff members, the public, or other customers is strictly prohibited. Should any abuse occur, you will be asked to leave the session immediately, and no refund will be provided.

 

- **Future Services**: In extreme circumstances, individuals may be refused future services at AlphaB Dog Training. This includes the forfeiture of any deposits or payments made towards pre-booked services.

 

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**Booking and Payment**

 

#### Booking Procedures

 

- **Authorised Booking Channels**: All bookings must be made through our official website or directly with management. Customers are strictly prohibited from booking directly with staff members, as this may invalidate our insurance cover.

 

#### Payment Policy

 

- **Payment Requirements**: Payment for all sessions is required either prior to the session start or upon arrival at the session. Failure to make payment at the time of arrival will result in the refusal of the service.

 

- **Implications of Late Payment**: Persistent late payments may lead to the refusal of services in future engagements. Ensuring timely payment is crucial for maintaining a positive and continuous relationship with AlphaB Dog Training.

 

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By booking a session with Alpha B Dog Training, you are acknowledging and agreeing to all of our terms and conditions. We kindly ask you to ensure that you have read and understood these guidelines carefully, as they are important for a successful and smooth training experience. We are thrilled to embark on this journey with you and your dog, and we look forward to helping you both achieve a happier and more harmonious life together. Thank you for choosing Alpha B Dog Training—we can't wait to start working with you!