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Board and Train

Welcome to Alpha-B Dog Training’s Board and Train Programme – a comprehensive, outstanding value-for-money service crafted for dedicated dog owners. This structured programme delivers a superb blend of individualised training, attentive care, and expert behaviour support, all within a nurturing environment where your dog’s well-being and progress come first. Our Board and Train Programme ensures ongoing communication and practical advice, enabling lasting positive change for both you and your companion.

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What’s included:

• Each dog receives a personalised daily routine with enrichment activities designed to maintain peak physical, mental, and emotional health, all tailored to your dog’s unique requirements and your training goals.

• Enjoy regular video updates every four days during your dog’s stay, providing full transparency on our training methods, your dog’s responses, and helpful guidance so you can confidently continue at home.

• ⁠Regular text message updates offer added peace of mind and to help enable you too prepare yourself for methods and techniques that will need to be put in place when your dog returns home

• Customers are welcome to text us throughout their dog's stay; replies will always be sent at the end of each day unless an emergency or complication arises, in which case you will be contacted immediately.

• Benefit from a thorough one-hour handover session at collection, where your trainer will equip you with detailed instructions, answer your questions, and outline how best to maintain your dog’s progress.

• Receive a written daily routine, a personalised training plan, and expert guidance on behaviour, fitness, and nutrition (if required) so your dog gets the best possible support on return.

• Following the programme, you are entitled to five complimentary group classes, including exposure walks, obstacle exploration, and canine conditioning sessions. Your trainer will help you select the ideal options for your dog.

• Take advantage of a 20% discount on three additional one-to-one sessions to further boost training at home, valid for three months.

• Access long-term support via our WhatsApp community and direct line to your trainer, offering professional advice for as long as you wish. • If desired, benefit from tailored guidance on diet, nutrition, and exercise plans for your dog’s total wellness. Our promises to you:

• Every dog receives compassionate, knowledgeable attention and an activity schedule focused on both learning and happiness.

• We value transparent, ongoing communication and provide practical, honest advice to guide you throughout and beyond your dog’s programme.

• Safety, comfort, and true enrichment for every dog are always top priorities. • You always have access to our experienced team for advice and support whenever needed – even years after your programme.

 

Pricing and arrival/departure information 

• The minimum programme is two weeks (£850), recommended for puppies or minor training goals. For more complex needs, a four-week stay (£1,600), six week (£2,350) or eight week (£3,150) is advised. Deposits (£300 for two weeks, £600 for four weeks, £900 for six weeks or £1,200 for eight weeks) are strictly non-refundable and required to secure your booking.

• Additional dogs are welcome at a discounted rate (£700 extra for two weeks, £1,450 extra for four weeks, £2.200 extra for six weeks or £2,900 for eight weeks), with afore mentioned deposit required PER dog. Please ask for full details.

• Fees for unplanned additional nights (£80 per night) are payable immediately 

• Fees for bank holidays (£10 per night supplement) may apply; these will be confirmed before booking wherever possible.

• Pick-up and drop-off are arranged within a mutually agreed two-hour window. Please ensure availability for the full slot and an additional hour for your handover session.

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At Alpha-B Dog Training, we pride ourselves on friendly, expert support and a commitment to long-term success. If you need any clarification, wish to discuss individual needs, or require more details about our Board and Train Programme, please do not hesitate to get in touch with our team. 

To request booking please fill out our form below 

Do you require pet taxi ?
Yes
No

Minimum of 2 weeks however 4 - 6 week stay recommend

Are you flexible on these dates?
Yes
No
Is your dog crate trained
Yes
No
Are you wanting to pay via Clear pay (finance ). Please note you will be required to set up your clear pay ments for the full amount immediately to confirm your booking
No I am polo king to pay deposit now and reminder on or before drop off
Yes please invoice me so I can set up clear pay

As the customer, you are responsible for: 

  1. Supplying full, accurate details on your dog’s health (current conditions, allergies, medication), behaviours (such as resource guarding, separation anxiety, or bite history even if minor), training history, and daily routines. 

  2. Ensuring the duration chosen including and extensions recommended are suitable for both yourself/s and your dog/s. Staff may make recommendations and provided reasoning but you must ensure the service and duration is suitable

  3. Providing your dog’s food, high-value treats, any medication (with clear instructions), and complete vet and insurance details where applicable. 

  4. Ensuring your nominated emergency contact(s), ideally at least two, local to the area, are able to assist swiftly if needed, particularly in case of emergencies or unforeseen circumstances.

  5. Supplying an itinerary of your dog’s belongings for a smooth return and notifying us of any belongings or comfort items with special importance.

  6. Being fully transparent about any behavioural or medical concerns so we can provide the best and safest experience for your dog; nothing will exclude you from service but undisclosed issues may jeopardise care.

  7. Acknowledging your dog may sometimes be left unattended for short periods (never exceeding four hours). 

  8. Ensuring that’s upon the dogs return home you are following all of the techniques methods and guidance given by your trainer in your training plan in order to produce sustainable results. Keeping them regular contact with trainers following these service and utilising all of the follow-up sessions is vital to ensure that results solidified whether the dog/s returns home.

 

Terms and conditions 

  • Deposits cannot be refunded or transferred under any circumstances. 

  • If you are late for pick-up, drop-off, or the handover session, additional fees may apply or service may be refused.

  • Owners are responsible for any damage caused by their dog during the programme unless due to our negligence, as well as providing all necessary supplies and ensuring arrangements for food, medication, and extra needs are made promptly. 

  • Changes to diet or supplements may be recommended in your dog’s best interests; you may be asked to provide or fund these if required. Refusal to meet these needs may result in your dog’s care being transferred to your emergency contact.

  • Any outstanding balance must be paid in full before or at beginning of your service and this also remains fully non refundable once the service has began including if the service needs to be terminated early 

  • Alpha B Dog Training cannot provide any guarantees regarding the outcomes of our training. Success is influenced by various factors, including your commitment to implementing the recommended methods and techniques once your dog returns home. We take pride in our high success rate and are dedicated to offering ongoing support to help you achieve the best results. To ensure effectiveness, we encourage you to follow our guidance and stay in contact throughout the training process. Thank you for your understanding.

 

Formal Complaints Process for Alpha B Dog Training 

 

At Alpha B Dog Training, we strive to provide the highest quality of service. However, should any issues arise, we have established the following formal complaints process for our Board and Train service:

 

1. Initial Complaint Resolution: 

   - If you are dissatisfied with our service, please first address your concerns with the member of staff who provided the service. This can include discussions about your dog's training and any follow-up support needed.

 

2. Escalation to Management:

   - If the issue remains unresolved after speaking with the initial staff member, you may escalate your complaint to management. The management contact will be Samantha Jones, the Head Trainer and Founder of Alpha B Dog Training.

 

3. Submission of Formal Complaint:

   - Please submit your formal complaint via email, detailing the nature of your grievance. Include any relevant documentation and evidence that supports your claim, adhering to our terms and conditions.

 

4. Response Timeline: 

   - Upon receiving your complaint, we will aim to provide you with a resolution within ten working days. You will receive our findings and decision via email.

 

5. Appeal Process:

   - If you disagree with the outcome of your complaint, you have the option to appeal through a Small Claims Court. 

 

6. Evidence Requirements:

   - When lodging a complaint, please ensure that you provide sufficient evidence to demonstrate that the trainer did not meet reasonable efforts in achieving success with your dog. This includes evidence that any follow-up support promised—such as communication via messages or phone calls, a free handover session, and discounted follow-up sessions—was not utilised or provided as promised.

 

7. Important Clarification: 

   - Please be reminded that Alpha B Dog Training does not offer a guarantee of results. It is essential that all training tools and methods provided by us during the Board and Train service are fully utilised to ensure continued progress upon returning home.

 

Thank you for your understanding, and we appreciate your cooperation in following this process.

 

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